Trust and Safety

How We Protect You

Payment Security

Escrow System

All payments are processed through Mollie or Stripe, trusted EU payment providers:

• Buyer's payment is held securely in escrow
• Seller receives payment only after the transaction completes
• Funds are released after the 2-day complaint period expires
• If there's a valid SNAD claim, buyer can get a refund

Secure Payment Processing

We never store your payment details:

• All payment data is handled by PCI DSS compliant providers
• Credit card information never passes through Blaire's servers
• HTTPS encryption on all pages
• Encrypted database storage via Supabase

Buyer Protection

SNAD Protection

You're protected if an item is Significantly Not As Described:

• Different size: "Listed as M, actually L"
• Different brand: "Listed as Nike, actually generic"
• Different color: "Listed as black, actually navy"
• Different condition: "Listed as 'like new,' has stains"
• Counterfeit: Item is fake or non-authentic

How to Report SNAD

1. You have 2 calendar days after pickup to report
2. Submit a complaint via the online form or email
3. Provide clear photos and evidence
4. Blaire reviews the claim independently
5. If valid, you receive a full refund

Seller Protection

How We Protect Sellers

• Binding Offers: Buyers can't cancel after their offer is accepted
• 24-Hour Payment Window: Buyers must pay within 24 hours or the offer is voided
• Fair SNAD Review: Claims are reviewed independently - you're protected from false claims
• Clear Guidelines: Buyers can only claim SNAD for specific, material differences

Avoiding SNAD Claims

The best protection is honest, accurate listings:

• Photograph items clearly, including any flaws
• Describe condition accurately
• State the correct size, brand, and color
• Mention any defects or wear
• Only sell authentic items

Anti-Fraud Measures

What We Monitor

• Counterfeit items
• Stolen goods
• Fraudulent activity
• Abusive behavior
• Repeated SNAD claims (from buyers or against sellers)

Account Suspension

Blaire may suspend or ban accounts for:

• Selling prohibited items
• Listing counterfeit goods
• Repeated violations of terms and conditions
• Fraudulent or deceptive behavior
• Harassment or abusive conduct

Prohibited Activities

Privacy and Data Security

How We Protect Your Data

• HTTPS encryption on all pages
• Encrypted password storage (never stored in plain text)
• Database hosted in EU (Germany) with strict access controls
• Row-level security policies
• Regular security audits
• GDPR compliant data processing

What Data We Collect

We only collect data necessary to operate the platform:

• Account information (name, email, password)
• Transaction data (purchases, sales, offers)
• Uploaded photos (original and AI-enhanced)
• Anonymous analytics (via Umami - no cookies, no tracking)

Read our full Privacy Statement for details.

Reporting Issues

How to Report

If you encounter suspicious activity, prohibited items, or safety concerns:

• Use the designated report form on the website
• Email us at blaire.exchange@gmail.com
• Provide as much detail as possible (screenshots, item links, etc.)

What to Report

• Counterfeit items
• Prohibited items
• Fraudulent behavior
• Harassment or abusive messages
• Suspected stolen goods
• Misleading or deceptive listings

Blaire will review all reports promptly and take appropriate action.

Your Responsibilities

As a Buyer

• Inspect items carefully at pickup
• Report SNAD issues within 2 days
• Complete payment within 24 hours of offer acceptance
• Pick up items within 4 business days
• Don't file false SNAD claims

As a Seller

• List items accurately and honestly
• Only sell permitted items
• Only sell items you own
• Deliver items within 4 business days of sale
• Keep items in the described condition
• Respond to offers within 24 hours